Influence & Authority
- influence vs. persuasion
- power vs. authority
- 6 types of power
- influencing types
- influencing exercise
- key influencers
- 5 currency types
- barriers to influence
- influencing formula
- 5-step influencing model
Trust
- definition of trust
- types of trust
- 4 cores of credibility
- credibility self-assessment
- how to build trust
- building trust in virtual teams
- trust busters
- how perception is formed
- restoring trust
- 7 steps for healing
- trust workshop
5-Step Influencing Model
- defining desired outcomes
- constructing a project measure of success
- identifying stakeholders
- defining roles and responsibilities
- RACI model
- stakeholder influence analysis
- how to convert saboteurs into champions
- stakeholder profile matrix
- stakeholder profile workshop
- developing influencing action plans
- action plan workshop
- implementing action plans
- evaluating action plans
Influencing Others
- influencing the box
- influencing difficult subordinates
- influencing colleagues
- influencing groups, departments, divisions
Stakeholder Communication
- communication barriers
- rumour mill vs. grapevine
- 5 decision-making styles and how to influence each
- communications planning
- virtual team communication
- communications media
- communications plan
- communications workshop
Difficult Stakeholders
- what makes a stakeholder difficult
- the fear factor
- our part in stakeholder frustration
- more effective communication
- what difficult stakeholders want
- ways to help and hinder difficult stakeholders
- S.A.F.E. model
- BID model appendix for exploring ways to address difficult behaviour
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